The Verizon Service Commitment program has been executed for FiOS end users in Indiana, Oregon and Washington . Residential buyers creating the switch to FiOS TV, Web and voice products and services can count on smooth, no-hassle support as they join the thousands of other consumers who have already chosen Verizon as their home-entertainment provider in these locations. “Verizon’s FiOS is obviously the far better selection, and – contrary to our cable competitor’s claims – Verizon remains committed to FiOS in these parts,” said James V. O’Rourke, Verizon’s North Central area president. “The Verizon Service Motivation is our promise to FiOS clients that their transition to more sophisticated home-entertainment products and services might be smooth and quick.”
Under the dedication, the Verizon technician who installed the support will likely be out there to assure the customer’s support is working and to solution inquiries from Day 1.
Verizon support employees will also check in by cell phone with customers within the initial 30 to 45 days of installation to solution any concerns, review the customers’ to start with bill and ensure they know the best way to achieve Verizon round-the-clock for any future requirements. The Assistance Dedication is component of the software to assure that Verizon customers have the very best practical knowledge. For instance, Verizon has simplified its bill format to far more clearly present every element of bundled FiOS services, taxes, fees and more charges for video on demand and set-top boxes, among others.
